Privacy Policy

1. Introduction

Dr. U Education Pty Ltd (ABN/ACN as registered) ("we", "our", or "us") operates the Dr U Education website and the Dr U Edu mobile application (together, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services. By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Full name
• Email address
• Phone number
• Profile photo (if provided)
• Student and parent/guardian relationship information

2.2 Educational Data

In the course of using our Services, we collect:

• Class enrolment and schedule information
• Test submissions, scores, and performance data
• Homework submissions and grades
• Attendance records
• Teacher–parent/student communications (chat messages)

2.3 Device and Usage Information

We automatically collect:

• Device type, model, and operating system
• Push notification tokens (for sending notifications)
• App usage patterns and interaction data
• IP address and general location data

2.4 Payment Information

Subscription payments are processed through Apple App Store and Google Play Store. We do not directly collect or store your credit card or payment details. Payment processing is handled entirely by Apple and Google under their respective privacy policies.

2.5 Camera and Photo Library

Our mobile app may request access to your device's camera and photo library solely for the purpose of uploading profile photos, sharing images in teacher–parent chat, and submitting homework assignments. We do not access your camera or photos without your explicit permission.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our educational Services
• Create and manage your account
• Facilitate communication between teachers, parents, and students
• Track academic progress and generate performance reports
• Send push notifications about classes, tests, grades, and messages
• Process subscription payments and manage billing
• Improve and personalise the user experience
• Respond to customer support requests
• Ensure the security and integrity of our platform

4. Data Storage and Security

Your data is stored securely using Google Firebase services, including Cloud Firestore for application data, Firebase Authentication for account credentials, and Firebase Cloud Storage for uploaded files. All data is transmitted using industry-standard TLS/SSL encryption. Our servers are located in Australia where possible; some Firebase infrastructure may be hosted in other regions.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Teachers and educational staff: Academic data is shared with relevant teachers and administrators to facilitate education
• Parents/guardians: Student academic performance and communications are accessible to linked parents or guardians
• Service providers: We use third-party services (Google Firebase, Vercel, Apple, Google) to host and operate our platform
• Legal requirements: We may disclose information if required by Australian law or in response to valid legal processes

6. Push Notifications

Our mobile app uses push notifications to alert you about new messages, test results, homework assignments, and other educational updates. You can manage your notification preferences within the app settings or through your device's system settings. You may opt out of push notifications at any time without affecting your use of the Services.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services. If you wish to delete your account, you may contact us at dev@drueducation.com and we will delete your personal data within a reasonable timeframe, except where we are required to retain it for legal or legitimate business purposes under Australian law.

8. Children's Privacy

Our Services are designed for use by students, parents, and educators. Student accounts are created and managed by Dr U Education staff in conjunction with parents or guardians. We do not allow children to create accounts independently. All student data is accessible to their linked parent or guardian. If you believe personal information has been collected from a child without appropriate parental involvement, please contact us immediately at dev@drueducation.com.

9. Australian Privacy Principles

We are committed to handling personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). You have the right to access and correct any personal information we hold about you. If you wish to make a complaint about how we handle your personal information, please contact us and we will respond within 30 days.

10. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of non-essential communications
• Withdraw consent for data processing where applicable
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: