We're here to help. Find answers to common questions and get support for your account.
Direct Support
Tell us what happened and include the account email you use for Dr U Education. Requests are sent to our support team at dev@drueducation.com.
Best for: login issues, app access, missing student data, notifications, payments, and technical bugs.
Response window: Monday to Friday, 9:00 AM - 5:00 PM Melbourne time.
To create an account, download the Dr U Education app or visit our website. Sign up with your email address and create a secure password. You'll receive a verification email to confirm your account.
Parents can link multiple student accounts to their profile. Use the student's ID or enrolment number provided by the school to link their account. You can manage multiple students from the Student Switcher.
Parent portal access is managed by Dr U Education. If your portal shows as locked after payment, refresh access in the app or send us a support request.
On the login screen, click "Forgot Password?" and enter your email address. We'll send you a link to reset your password. Check your email (including spam folder) and follow the instructions.
Make sure your subscription is active and hasn't expired. If your admission payment status shows "Payment Required," you may need to pay additional fees. Contact your school for more information about admission requirements.
Go to your notification settings in the app and enable the notification types you want to receive (test results, messages, announcements, etc.). You can also set quiet hours to limit notifications during specific times.
Use the Chat feature to send messages directly to teachers. Go to the student's class, select the teacher, and start a conversation. Teachers typically respond during school hours. You can also check teacher availability and book meetings if that feature is available.
You can take screenshots of your student's academic records, test scores, and attendance data. For a complete data export, please contact our support team. We also provide PDF reports for academic progress.
Try clearing your app cache or logging out and logging back in. Make sure you're using the latest version of the app. If the problem persists, clear your browser cache (for web) or reinstall the app (for mobile). If you still experience issues, contact support.
Go to Account Settings and select "Delete Account." You'll be asked to confirm. Your personal data will be deleted, though your student's academic records may be retained by the school for administrative purposes. Visit our Delete Account page for more information.
If you can't find an answer to your question, our support team is ready to help.
Email: dev@drueducation.com
Website: www.drueducation.com.au
Hours: Monday - Friday, 9:00 AM - 5:00 PM (AEDT)
Please provide details about your issue, your account email, and the device/browser you're using so we can assist you faster.